Frequently Asked Questions

Orders & shipping

Standard shipping is free with no minimum order value to the United States, Germany and Japan. Expedited shipping is $8 below $69 and free from $69. Available options are shown at checkout. See Shipping & Returns for processing, tracking and delivery information.

14-Day Returns

Request a return within 14 days of delivery. Sale and promotional items are eligible under the same conditions. Items must be unused, with tags and original packaging, and proof of purchase is required. Contact us before shipping anything back. Once approved, InnerKing covers return shipping and provides the return address and instructions. Read the full return policy and exclusions.

How do I choose the right helmet?

Start with the intended activity and your head measurement. Size ranges vary by model. See the fit guide and compare cycling helmets.

Can I wear glasses under the goggles?

OTG models are designed to accommodate prescription glasses, but compatibility depends on your frame dimensions. Check the exact product and contact us if unsure.

Can I replace the lens?

Only use a lens intended for your exact goggle model. Confirm compatibility and availability before ordering. Read the goggle guide.

Where are the model documents?

Check the document library and match the model and document scope.

Product issues, exchanges & warranty

Contact us with your order number, product and photos of the issue. Read Warranty & Support for the claim process.

Need help? Email innerkingofficial@gmail.com with your product link, head measurement or order number.