FAQ – Frequently Asked Questions

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Have Questions? We’ve Got Answers

Find everything you need to know about our products, sizing, shipping, and returns.

🛍️ ORDERS & SHIPPING

How long does it take to process my order?

Orders are typically processed within 1–3 business days. During peak seasons, processing times may be slightly longer.

How long does shipping take?

Shipping time depends on your location:

  • United States: 5–10 business days
  • Europe: 5–12 business days
  • Other regions: 7–15 business days

Do you offer free shipping?

We offer free shipping on orders over a certain amount. Please check our Shipping Policy for details.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email.
You can also visit our Track Order page for updates.

🔄 RETURNS & WARRANTY

What is your return policy?

We accept returns within 30 days of delivery.

To be eligible:

  • Items must be unused and in original packaging
  • Proof of purchase is required

Can I exchange a product?

Yes. If you need a different size or model, please contact our support team for assistance.

Do your products come with a warranty?

Yes, our products come with a limited warranty covering manufacturing defects.

What is not covered under warranty?

The warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse or accidents
  • Improper storage or handling

🪖 HELMET QUESTIONS

How do I choose the right helmet size?

Please refer to our Size Guide.
Measure your head circumference and choose the appropriate size based on our chart.

How should a helmet fit?

A helmet should:

  • Sit level on your head
  • Feel snug but not tight
  • Stay stable when you move your head

Can I use a ski helmet for cycling?

Ski helmets and bike helmets are designed for different uses.
We recommend using the appropriate helmet for each activity.

🥽 SKI GOGGLES QUESTIONS

Are your ski goggles anti-fog?

Yes. Our ski goggles feature anti-fog lens technology and ventilation design to help reduce fogging during use.

Can I wear glasses under your goggles?

Some of our goggles are compatible with glasses (OTG).
Check the product description or contact us for recommendations.

Do your goggles have interchangeable lenses?

Certain models may offer interchangeable lenses.
Please refer to the specific product page for details.

How do I prevent my goggles from fogging?

  • Ensure a proper fit with your helmet
  • Avoid wiping the inside lens
  • Allow ventilation to work properly
  • Keep lenses dry when not in use

🕶️ SUNGLASSES QUESTIONS

Are your sunglasses suitable for cycling and running?

Yes. Our sunglasses are designed for cycling, running, and outdoor activities with a secure and lightweight fit.

Do your sunglasses provide UV protection?

Yes. Our lenses provide UV protection to protect your eyes from harmful rays.

Are the lenses scratch-resistant?

Our lenses are designed with durable coatings to improve scratch resistance.

🧩 PRODUCT & GENERAL QUESTIONS

Do you sell helmet and eyewear sets?

Yes. We offer helmet and eyewear bundles for convenience and better value.

How do I choose between different products?

Consider:

  • Activity (skiing, cycling, commuting)
  • Fit and comfort
  • Weather and light conditions

How do I clean my goggles or sunglasses?

  • Use a soft microfiber cloth
  • Avoid harsh chemicals
  • Do not wipe the inside lens of goggles

🔹 Still Need Help?

If you can’t find your answer here, our support team is happy to help.

👉 Contact Us
👉 View Size Guide
👉 Track Your Order

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